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WWDC21 • Session 10175

Support customers and handle refunds

App Store Distribution & Marketing • iOS, macOS, tvOS, watchOS • 24:55

Great customer support is critical to running a successful business on the App Store. Discover how you can provide a frictionless support experience to customers who make in-app purchases, including APIs that make it easy for customers to manage or cancel their auto-renewable subscription, or request refunds from directly within your app. We’ll cover best practices for handling refunds, as well as additional APIs that can help you better support your customers.

Speakers: Manjeet Chawla, Joe Mani

Open in Apple Developer site